Effective Date: 1 June 2024
Last Updated: 26 June 2026

Smart Ikhaya (Pty) Ltd (“Smart Ikhaya”, “we”, “us” or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.

1. Responsible Party

Smart Ikhaya (Pty) Ltd
Unit B3 Tillbury Business Park, 1030 16th Road, Midrand, Gauteng, South Africa
Information Officer: Hugo de Wet
Email: hugo@smartikhaya.co.za
Phone: +27 68 604 8255

2. What Personal Information We Collect

We may collect the following categories of personal information:

  • Contact details: name, email address, phone number, and company name provided via our contact form, WhatsApp, or email.
  • Communication records: messages, enquiries, and quotes submitted to us.
  • Technical data: IP address, browser type, pages visited, and time spent on our site (collected automatically via cookies and analytics tools).
  • Transaction information: details of orders placed, products requested, and delivery addresses.

3. Purpose of Collection

We collect and process your personal information for the following lawful purposes:

  • To respond to your enquiries and provide product information or quotations.
  • To process orders and arrange delivery of goods.
  • To communicate with you about your account, orders, or our products and services.
  • To improve our website and user experience.
  • To comply with legal and regulatory obligations.
  • To prevent fraud and ensure the security of our systems.

4. Legal Basis for Processing

We process your personal information on the following grounds under POPIA:

  • Consent: where you have provided your information voluntarily (e.g. via our contact form).
  • Contract: to fulfil an order or service agreement.
  • Legitimate interest: to improve our services and communicate relevant information.
  • Legal obligation: where processing is required by law.

5. Sharing of Personal Information

We do not sell your personal information. We may share your information with:

  • Service providers: couriers and logistics partners for order fulfilment; payment processors; IT and website hosting providers (including Automattic/WordPress.com and Google Analytics).
  • Legal authorities: where required by law, court order, or to protect our rights.

All third-party service providers are required to protect your information and may only use it for the purposes for which it was shared.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage statistics. These include:

  • Essential cookies: necessary for the website to function correctly.
  • Analytics cookies: Google Analytics and Google Tag Manager, used to understand how visitors use our site. Data is anonymised where possible.
  • Third-party cookies: embedded content from Google Maps or WhatsApp may set cookies on your device.

You may disable cookies in your browser settings. Note that some features of the website may not function correctly if cookies are disabled.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for three (3) years. Order records may be retained for up to seven (7) years for accounting and legal compliance purposes.

8. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Right to access: request a copy of the personal information we hold about you.
  • Right to correction: request that inaccurate or incomplete information be corrected.
  • Right to deletion: request that your personal information be deleted, subject to legal retention requirements.
  • Right to object: object to the processing of your personal information for direct marketing purposes.
  • Right to complain: lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

To exercise any of these rights, contact our Information Officer at hugo@smartikhaya.co.za.

9. Information Regulator Contact Details

The Information Regulator (South Africa)
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
General Enquiries: enquiries@inforegulator.org.za
Complaints: PAIAcomplaints@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Our website is served over HTTPS (SSL/TLS encryption). However, no method of internet transmission is 100% secure.

11. Cross-Border Transfer

Some of our service providers (such as Google and Automattic/WordPress.com) may process your personal information outside South Africa. Where this occurs, we take steps to ensure that equivalent levels of protection are applied.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Smart Ikhaya (Pty) Ltd
Unit B3 Tillbury Business Park, 1030 16th Road, Midrand, Gauteng
Email: hugo@smartikhaya.co.za
Phone: +27 68 604 8255

© Smart Ikhaya (Pty) Ltd. All rights reserved.